Contact & Support

Get help with your orders, find answers to common questions, or chat with our support team

Frequently Asked Questions

Find quick answers to the most common questions

You can track your order by logging into your account and visiting the "My Orders" section. You will also receive email notifications with tracking information once your order ships.

We offer a 30-day return policy for unworn items in original packaging. Items must be returned in the same condition as received. Please contact our support team to initiate a return.

Yes! We offer free shipping on orders over ₱2,000 within the Philippines. For orders under ₱2,000, standard shipping rates apply.

Each product page includes a detailed size chart. We recommend measuring your foot and comparing it to our size guide. If you're between sizes, we generally recommend sizing up.

We accept Cash on Delivery (COD), Bank Transfer, Credit/Debit Cards, and GCash. All payments are processed securely through our payment partners.

Standard delivery takes 3-7 business days within Metro Manila and 5-10 business days for provincial areas. Express delivery options are available for faster shipping.

You can cancel your order within 24 hours of placing it, provided it hasn't been shipped yet. Please contact our support team or use the cancel option in your order details.

Currently, we operate as an online-only store. However, we're planning to open physical locations in the future. Follow our social media for updates!

You can reach our customer support team through the live chat feature below, email us at support@shoearizz.store, or call our hotline during business hours.

Yes, all our products are 100% authentic. We work directly with authorized distributors and brands to ensure the quality and authenticity of every item we sell.

Live Chat Support

Get instant help from our support team

Email Support

support@shoearizz.store

Response within 24 hours
Phone Support

+63 (02) 8123-4567

Mon-Fri, 9AM-6PM
Business Hours

Monday - Friday

9:00 AM - 6:00 PM (PHT)